Openings for Quality Analyst at IBM

Sponsored Links:

Company Name: IBM
Location: Bangalore
Experience: 2 - 3 Years
How to Apply: Please send your updated resumes to [email protected]
Job Description:
  • Prepares metric updates for Delivery Project Executives
  • Monitor account performance, Track SLA metrics, generate reports, trends & dashboards
  • Account scorecard, weekly exceptions, Utilization Report, Productivity report - 100% Compliance and 100% Quality Check
  • Publish account review deck with all metrics and exceptions reports
  • Daily ticket backlog/aged ticket report
  • Review quality metrics reports from competencies and follow up on account specific Action closure
  • Track CHIP Red/Amber accounts and drive action/SIP closure

No comments: